Coaching
Multifaceted, goal-driven, and dynamic professional with unsurpassed dedication to drive business toward growth and development through first-rate customer service, high-level sales, and call center support.
Demonstrate proven flexibility and adaptability in working within diverse industries, complemented with several years of experience in the automotive field. Display exceptional interpersonal skills in establishing and maintaining positive relationships with customers, colleagues, and business executives. Possess comprehensive technical knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), Microsoft Access, Adobe Photoshop, Gratis, and CRM software (AutoAlert, DealerPeak, Automotive Mastermind, CarNow, Dealer Socket, Momentum, Reynolds and Reynolds, Higher Gear, and ADP).
Business Admin and Development
Customer Service
- Closely interfaced with clients to gain awareness of their needs and functioned as their advocate while focusing on the benefit of the company.
- Maintained great CSI Scores, constant communication with customers and ensured the completion of leads to meet their needs.
- Fostered constructive relationships with clients and offered solutions that met or surpassed their goals and expectations.
Sales Promotion and Coordination
- Dealt with all incoming sales calls and emails and remained updated with lease retention leads.
- Directed the collection of promotional packages for radio stations as well as the dissemination of special products.
- Successfully carried out local and national promotions through constant communication with radio stations.
- Demonstrated excellent ability to manage the entire sales process on a significant load of high-quality, paid, and organic ecommerce.
Communication and Call Center Functions
- Leveraged articulate communication skills in responding to phone calls from clients and employees.
- Adeptly handled the faxing and filing of documents and conducted extensive data research through Gratis Software to determine daily, weekly, and monthly top 40 singles.
Work History
- Manhattan Motor Cars-Porsche of Manhattan, New York, NY10/2016-05/2018
- Jack Daniels Motors-Jack Daniels Porsche, Upper Saddle River, NJ02/2015-10/2016
- Experience Auto Group-Porsche of South Shore, Freeport, NY09/2013–01/2015
- Mercedes Benz of Brooklyn (formerly Sovereign Mercedes Benz) Brooklyn, NY2008–08/2013
Porsche Global Certified Brand Ambassador
Porsche Global Certified Brand Ambassador
Porsche Global Certified Brand Ambassador
Master Certified
Education
- Berkeley College, New York, NY
- Joe Verde Sales Training
- Porsche Preferred Provider Network (PPN) Certified
- Mercedes-Benz Master Certified, United States
- Volunteer, Ryan Visitor Center at Floyd Bennett Field, Brooklyn, NY
Bachelor of Applied Science in Marketing: 2009
Training and Certification
Activities
At Carcierge Worldwide, we feel it is extremely important to help with the success of other like-minded individuals that work in or, have an interest in the automotive sales industry. Working closely with a mentor allows motivated individuals the opportunity to learn from professionals who can’t be found in a manual or a textbook. Some people think that mentors are only for those that are new to particular industry, when in fact you can benefit from the advice, support, and feedback offered from a mentor at any stage of your career. We’ve witnessed some of the most skilled and successful people expand their knowledge by working directly with a mentor.
It is our role and responsibility at Carcierge Worldwide to prioritize the health and well-being of our clients and staff. In efforts to mitigate the spread of Coronavirus, our Carnoisseurs are only accepting clients by appointment.
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